Confidentiality and Privacy Statement

Myriad Research Confidentiality and Privacy Statement

Myriad Research is a market and social research consultancy that provides specialist advice to business, government and industry. We collect information for the purposes of market and social research. We manage information carefully and use strict confidentiality and privacy protocols to protect the information we collect.

The Privacy Act require us to take reasonable steps to protect the security of personal information. We must respect the confidentiality of personal information and the privacy of individuals.

Confidentiality means keeping information safe and only using it for the reasons we collect it. Privacy means protecting information that could potentially identify you. If information is personally identifiable, we will put additional processes in place to protect your identity.

We abide by the following legal and industry standards:

The Research Society Code of Professional Behaviour
Privacy Act 1988 and Australian Privacy Principles (APPs)
ISO 20252: 2019 Clause 4.3 Information Security

Your personal information

We collect and hold information about you that includes your contact information such as name, year of birth, suburb, postcode, email and phone number. We may also collect information about your household or family composition, and products that you may have used, and any paid market research activities you have participated in.

Sometimes we may collect your bank account details so we can pay you a reward or incentive payments. We delete this information from our records after we have paid you.

How we use your personal information

We will only use and share your personal information for the main reason for which it is collected, for reasonable secondary purposes which are directly related to the main reason, or other circumstances allowed by the Privacy Act.

In general, we may use and disclose your personal information for the following purposes:

to extend invitations to participate in paid market research
for quality control or validation of research participants
to provide our research clients with profiling information about participants recruited to their study
to monitor participation rates
to contact past participants to conduct further, follow-up research
to comply with our legal obligations and
to help us manage and enhance our services.

Apart from the above, we will not disclose your personal information without your consent unless we are legally required to.

When we disclose your personal information

Your information will not be used for non-research purposes without your consent, unless required or authorised by law. We will not disclose your identity to anyone not directly involved with the research project, or to end clients requesting the research.

With your permission, we may disclose your personal information to:

other companies or individuals who are working with us or on our behalf
anyone else to whom you authorise us to disclose it, usually our client.

Sensitive information

We do not normally collect sensitive information about you such as information about your health, racial background, religious or political beliefs or date of birth. If we do collect sensitive information, we will obtain your consent first, and will only collect it if it is reasonably necessary for a specific project.

Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you give your consent or it is required by law.

Protecting personal information

We have a range of technical, administrative and physical security measures that protect your personal information from loss or misuse. When we no longer require your personal we will take reasonable steps to de-identify or destroy it.

The Myriad Research website

When visiting our website, the site server logs the visit for statistical and administrative purposes. Myriad Research’s website does not use persistent cookies. This means that when you close your browser, the session cookie is destroyed and no personal or identifying information is kept.

Children, young people and other vulnerable groups

We always obtain the consent of a parent or responsible adult before collecting information from children and young people aged under 18 years. We take special care when collecting information from people in vulnerable circumstances in the community. We encourage staff to obtain Working With Vulnerable People (WWVP) registration. Some projects require that our staff must have a WWVP registration.

Questions and complaints

If you have any questions about this Privacy Policy or your personal information as required by the Privacy Act, the APPs or the Code, please contact us at: mail@myriadresearch.com.

We will respond within a reasonable time. If you are not satisfied with our response, you have a right to complain to the Office of the Australian Information Commissioner at https://www.oaic.gov.au/ who will consider your complaint.

Phone: 1300 363 992
Email: enquiries@oaic.gov.au

“Thank you so much for all your effort on this project. Your communication has been excellent and it was wonderful to have you present the findings to us. It certainly has provided some key insights and opportunities. We still have a way to go yet before deciding if we change our model but this is a really solid pillar to help us weigh up the risks.”

“Working with Myriad Research has been an exceptional experience for our organisation.Their commitment to delivering high-quality research and insights has truly added immense value to our operations.”

“Lucy was our main contact, and was responsive and practical during all phases of the lifecycle. We were pleased with the quality of the participants provided by Myriad, and satisfied with their associated management (confirming attendance, sending pre-reading and follow-up communications, processing participation payments etc). Many of our engagement activities also took place during COVID restrictions, and Myriad also helped us navigate these challenges with ease. We look forward to working with Myriad again in the future.”

TasNetworks

“We recently worked with Myriad to test advertising creative concepts with online focus groups. The online approach – consisting of over 80 participants – new to us and delivered exactly the information and insights we were after, from a much larger sample than the traditional face-to-face focus group scenario.”

Cor Comms

“All really well documented, explained and supplied with really clear insights. I would recommend Myriad and the team to anyone.”

“We are extremely satisfied with the service and quality provided by the team on both qualitative and quantitative briefs.”

– David Creak, Managing Director

“One of the most impressive aspects of Myriad is their unparalleled expertise in the field of event research. Their team’s deep understanding of this niche area has provided is with invaluable data and analysis, allowing us to make informed decisions that have positively impacted our events and overall strategy.”

“We are incredibly grateful for the partnership we’ve formed with Myriad Research and look forward to continuing to collaborate with them in the future.”

“Will recommend Myriad for future projects and have many positive things to say about the excellent service Myriad have provided us with on numerous projects.”

“The online approach to test advertising creative concepts provided a very cost effective way to engage more respondents to deliver increased confidence in the results. Myriad were responsive, professional and easy to work with. They delivered the results with a comprehensive report, under a very tight timeline. We look forward to working with Myriad again.”

“The Myriad team have been amazing and are able to understand and interpret the briefs, and provide robust research.”

“We partnered with Myriad in late 2021 to gain access to a representative sample of energy customers from across the state, so we could engage with them as part of our 2024-2029 revenue reset project. We were planning to conduct a range of face-to-face and online activities, including discussion circles, focus groups and collaborative customer panels.”

“We highly recommend Myriad Research. Their professional approach to customer research and valuable guidance played a crucial role in enhancing our results. The insights the results produced have greatly influenced and refined our marketing strategy for the next financial year.”

Channel Court Shopping Centre